Editorial Preface
Global Sourcing of Services: Vision 2020
Kiran Karnik, Ex- President of Nasscom, India
Research Article One
An IS Offshore Outsourcing Framework: Emerging Knowledge Requirements for IS Professionals
William R. King
University of Pittsburgh, USA
Research Article Two
An Elaboration of Critical Success Factors for Rural ICT Project Sustainability in Developing Countries: Exploring the DWESA Case
Caroline Pade, Brenda Mallinson, and David Sewry
Rhodes University, South Africa
Teaching Case Article
Challenges of A Small Enterprise in the Sourcing Life Cycle: Evidence from Offshoring to India
Shailendra C. Jain Palvia
Long Island University, C.W. Post Campus, USA
The Expert Opinion
An Interview with Sangita Reddy, Executive Director
Apollo Hospitals Group
Conducted and Documented by Shailendra C. Jain Palvia, Long Island University, New York, USA
Book Review
Offshoring Secrets Building & Running a Successful India Operation
By Utkarsh Rai
Published in 2008 by HappyAbout.Info, ISBN: 978-1-60005-064-9; 148 pages
Reviewed by Richard G. Platt, University of West Florida, Florida, USA
Editorial Preface
Global Sourcing of Services: Vision 2020
Kiran Karnik, Ex- President of Nasscom, India
ABSTRACT
Over the last decade, the IT and ITES sector has seen strong growth. Even in times of economic down-turn, many corporations have seen IT as a means by which they can sustain their bottom-line. The industry has been evolving rapidly with developments not only in the scope and kind of work being done, but even in its business model. A major – and growing – factor driving growth in the IT and ITES sector has been the increasing out-sourcing of work, both onshore and offshore to countries like India. This has been both the result and driver of globalization.
Research Article One
An IS Offshore Outsourcing Framework: Emerging Knowledge Requirements for IS Professionals
William R. King
University of Pittsburgh, USA
ABSTRACT
The offshoring of information systems tasks has come to be a major feature of the international IS domain. This chapter introduces some basic concepts of offshoring, some reasons companies are offshoring, how offshoring has evolved, the costs and benefits of offshoring, difficulties and risks of offshoring, and the future of offshoring. It also provides a framework for analyzing IS offshoring and outsourcing decisions and discusses the emerging offshoring-related knowledge requirements for people working in the IS field. This chapter makes a case for IS professional who are knowledgeable in offshoring management by providing management and skill requirements and implications for IS/IT educational programs.
Research Article Two
An Elaboration of Critical Success Factors for Rural ICT Project Sustainability in Developing Countries: Exploring the DWESA Case
Caroline Pade, Brenda Mallinson, and David Sewry
Rhodes University, South Africa
ABSTRACT
Rural development is significantly enhanced and supported by Information and Communication Technology (ICT), the use of which is highlighted by the emerging importance of information and knowledge as key strategic resources for social and economic development. An investigation of the use of ICT by rural people suggests that there are a number of barriers and constraints that are faced when taking advantage of these technologies in developing countries. These include access to infrastructure, limited formal education, insufficient training and capacity building, financial and political constraints, and social and cultural challenges. These challenges threaten the success and sustainability of rural ICT projects. Sustainability is key to the effectiveness of a rural ICT project, therefore it is important to understand the concept and categories associated with ICT project sustainability in rural areas. The categories of sustainability which include social and cultural, institutional, economic, political, and technological reveal critical success factors that need to be considered in the implementation and management of rural ICT projects. An exploration of the Dwesa Case study reveals the extent of the application of these critical success factors of sustainability.
Teaching Case Article
Challenges of A Small Enterprise in the Sourcing Life Cycle: Evidence from Offshoring to India
Shailendra C. Jain Palvia
Long Island University, C.W. Post Campus, USA.
ABSTRACT
Small and medium sized enterprises (SMEs) have generally shied away from offshoring, because of issues of control, trust, scarce resources to manage legal contracts and service level agreements, and other inherent risks. This paper documents two year-long experiences with offshoring website design and development by a small client company based in USA to a small vendor company in India. It is instructional to compare and contrast the offshore outsourcing experiences of large enterprises to the experience of this small enterprise. Of particular interest are differences in the formality and structure of the outsourcing process and the implications of these differences.
The Expert Opinion
An Interview with Sangita Reddy, Executive Director
Apollo Hospitals Group
Conducted and Documented by Shailendra C. Jain Palvia, Long Island University, New York, USA
ABSTRACT
Ms. Sangita Reddy is the Executive Director (Operations) of Asia’s leading healthcare conglomerate, the Apollo Hospitals Group. She holds major leadership roles in the Group, as core member for decisions on policy, growth and strategy. Her dynamic qualities are central to the structure and values of the “Apollo Culture”. Her responsibilities extend to all the 44 hospitals of the group for the purposes of operational control across divisional heads. In addition, she holds specific functional responsibilities as Managing Director, Apollo Hyderabad division. Under her stewardship, Apollo Hyderabad has emerged as Asia’s first Health City – introducing a multidimensional holistic health care set up in India. She has been also instrumental in extending community based hospital projects, with special focus on rural areas. The concept of “Apollo Reach” is one of her ventures, aiming to build a string of secondary care hospitals in rural areas across India. In addition, Ms Reddy is Managing Director of Apollo Health Street. Under Ms. Reddy’s guidance, Apollo has become a leading offshore services firm and provides consultancy to some of the largest US payers and providers.
Book Review
Offshoring Secrets: Building & Running a Successful India Operation
By Utkarsh Rai
Published in 2008 by HappyAbout.Info, ISBN: 978-1-60005-064-9; 148 pages
Richard G. Platt, University of West Florida, Florida, USA
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